QuackbackIO/quackback

Feedback boards, a public roadmap and changelog, a support inbox, a help center, a status page and Quackback AI, in one product you can host yourself.
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Docs ·
Our live board ·
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Self-host
Why Quackback
- **One loop, from request to release.** Customers post and vote, you plan on a public roadmap, and when it ships, everyone who asked hears about it.
- **Support that knows what customers asked for.** Live chat, email and tickets share an inbox with your feedback, so a conversation can become a vote on a request.
- **Yours to run.** AGPL-licensed, with every feature when you self-host. Quackback Cloud runs the same code.
- **Ready for AI.** An agent answers customers, Copilot works beside your team, and an MCP server lets your own AI tools work on feedback and tickets.
What's inside
| Product | What it does |
| ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Feedback boards** | Customers post ideas, vote and comment. Similar ideas appear as they type, and duplicates merge with their votes. Statuses, tags, segments, moderation and private boards. |
| **Roadmap** | Show what's planned, in progress and complete. Link requests to Linear, GitHub, Jira and other trackers. Linear and GitHub move the request as the issue moves; other trackers send each change for your approval. |
| **Changelog** | Publish updates and link the requests they ship, so every voter hears about it. Schedule entries, and reach subscribers by email and RSS. |
| **Support inbox** | Live chat, email and tickets in one shared inbox, with assignment, snoozing, macros, SLAs, office hours and workflows. |
| **Help center** | A searchable knowledge base on your own domain and inside the widget. |
| **Status page** | Components, incidents and maintenance windows, with email updates for subscribers. |
| **Widget** | One embeddable widget for feedback, chat, help articles and your changelog. Works on the web, with SDKs for iOS and Android. |
| **Quackback AI** | An agent that answers customers from your help center, changelog and status page, and hands off to your team when a person should step in. Copilot answers your team's questions and drafts replies; on Home (in Labs) it can propose settings changes you review and apply. Also duplicate detection, summaries and translation. |
| **Developers** | A REST API with an OpenAPI spec, signed webhooks, and an MCP server for AI agents. |
The portal and widget speak 10+ languages, including right-to-left, and follow each visitor's browser language.
Get started
Quackback Cloud
Start free. We host, scale, back up and update it for you. The Free plan needs no card, and every paid plan starts with a 14-day trial. See pricing.
Self-host
Every feature, unlimited seats, no license key. You run the servers, backups and upgrades, and bring your own email and AI providers.