catrinmdonnelly/royalmail-mcp

Book, label, track and cancel Royal Mail and Parcelforce shipments from any MCP-compatible AI such as Claude, Cursor, or Windsurf.
Verified against the live Click & Drop API (April 2026). Booking, tracking and cancellation tested end-to-end. Label retrieval verified against the spec for OBA accounts.
What it does
Exposes six tools to any AI that speaks MCP:
| Tool | What it does |
|------|--------------|
| book_order | Create an order in Click & Drop. Returns an orderIdentifier. |
| book_batch_and_label | Book many orders at once and get back a single merged PDF of every label, ready to print. |
| get_label | Save the postage label to disk as a PDF. Requires an OBA account (see below). |
| track_order | Current status, tracking number and despatch date. |
| cancel_order | Cancel an order before it's manifested. No charge is applied. |
| list_services | Every Royal Mail and Parcelforce service this MCP supports, with codes. |
Under the hood it talks to https://api.parcel.royalmail.com/api/v1 using your Click & Drop API key.
Example prompts
Once the MCP is installed in your AI client, you can say things like:
> *"Book a 1st class letter to Alex Taylor, 45 High Street, Manchester M1 1AA, 80 grams. Reference it ORDER-1842."*
> *"Ship these three orders via Tracked 48 and give me the orderIdentifiers."* (paste a list of addresses)
> *"Book Special Delivery by 1pm with £1,000 compensation to this address, then fetch the label."*
> *"Cancel order 1004. The customer sent the wrong postcode."*
> *"What's the cheapest signed-for service for a 500g parcel?"* (AI calls list_services and reasons)
> *"Track orders 1002, 1003 and 1004 and summarise where each one is."*
> *"Here are ten orders — book them all on Royal Mail Tracked 24 and give me one PDF I can print."* (AI calls book_batch_and_label and returns the path to a merged PDF.)
The AI handles address parsing, service selection and error recovery. You handle the business decisions.
Workflow ideas for businesses
Plugged into any AI agent, this MCP can automate real shipping operations:
- **Daily order fulfilment.** Every morning, your AI reads new orders from Shopify, WooCommerce or a spreadsheet, books each one via Royal Mail at the right service level, and posts tracking numbers back to the customer.
- **Customer service triage.** When a customer emails "where's my parcel?", your AI calls track_order, summarises the latest status in plain English, and drafts a reply.
- **Returns handling.** A customer requests a return. Your AI reads the request, books the correct return service, and emails the printable label straight back, with no staff time involved.
- **Multi-carrier picking.** Installed alongside apc-mcp, your AI compares Royal Mail and APC at booking time and picks the cheapest or fastest option per destination.
- **Bulk fulfilment days.** For sale events or subscription-box drops, give your AI a CSV of hundreds of orders. It books them all at the right service and compensation tier in one run, then hands you a summary.
- **Checkout quotes.** When a customer asks for shipping cost at checkout, your AI picks the right service for the weight and postcode, calculates the price, and responds within seconds.
Compatibility
Works with any MCP client that supports stdio transport:
- Claude Desktop
- Cursor
- Windsurf
- Claude Code
- Zed
ChatGPT, Smithery and other remote-only MCP clients need an HTTP transport, which isn't included yet. If that matters to you, open an issue so I can prioritise it.